94% of your WhatsApp queries answered before a human sees them.
WISMO and return queries flood your support queue every day - and every answer requires the same three steps: check the order, look up the courier, reply to the customer. This workflow does all three automatically, for every message, in under 8 seconds. Your team only gets involved when something genuinely needs a human decision.
How the workflow actually runs
When a customer messages on WhatsApp, the workflow reads the message, identifies the intent (order status, return request, refund query, product question), fetches the relevant order data from your store, and responds with the right answer in your brand's voice. Delivery exceptions are handled automatically - replacement orders raised, courier escalations filed, customers kept informed. Escalation to a human agent happens only when the workflow can't resolve it.
Customer sends a WhatsApp message
Any message to your business WhatsApp number - WISMO, return request, refund query, product question, or complaint. The workflow reads it instantly.
Intent identified, order data fetched
The workflow classifies the query, pulls the relevant order from Shopify or your OMS, and checks courier tracking in real time. No human lookup required.
Response sent in your brand voice
Customer gets an accurate, on-brand reply in under 8 seconds. If it's a return, the flow is triggered. If it's a delivery exception, an escalation is raised automatically.
Edge cases escalated cleanly
Anything the workflow can't resolve - fraud suspicion, complex disputes, angry customers - is handed to your team with full context already attached. No digging required.
Ready to automate this workflow?
A 30-minute conversation is enough to scope exactly how this runs inside your stack. We'll map the flow on the call.