Post-purchase support that
runs itself on WhatsApp.
Ten workflows covering every repetitive touchpoint from order confirmation to repeat purchase - running automatically inside WhatsApp, email, and Instagram. Your team handles exceptions. We handle everything routine.
Where D2C support teams spend most of their time.
"Where is my order?" - all day
WISMO queries make up 60–80% of all inbound support. Each one is answered manually, even though the answer is always the same: check the tracking link.
Returns are a coordination nightmare
Return requests come in via WhatsApp, email, and Instagram. Each one needs manual tracking, courier coordination, and refund status updates.
Repeat purchase left to chance
No proactive replenishment nudges, review asks, or retention flows. Revenue from existing customers left on the table because there's no bandwidth to run the sequences.
Ten automations across every post-purchase touchpoint.
Start with the highest-volume pain - usually WhatsApp order support - and add workflows as you go.
WhatsApp Chatbot - Order Support
WISMO, return requests, refund status, delivery exceptions - auto-resolved on WhatsApp before a human ever sees them.
Order Updates
Proactive order status messages at every key milestone - dispatched, out for delivery, delivered - sent automatically.
Website Chatbot
AI chat on your storefront handles product questions, size guides, return policies, and checkout support around the clock.
Instagram DM Automation
Auto-reply to product enquiries, DM-to-link flows, and comment-to-DM sequences for your Instagram shop.
Review Requests
Timed post-delivery review asks sent via WhatsApp - personalised, non-pushy, with a direct link to leave feedback.
Replenishment Reminders
For consumable products - smart reminders sent when customers are likely running low, driving repeat purchase.
Lead Follow-up
Abandoned cart and browse-abandonment sequences on WhatsApp - timed, contextual, and conversion-focused.
Catalogue Generation
Turn your product data into formatted catalogues - WhatsApp, PDF, or website - updated automatically when inventory changes.
Newsletter Launch
Automated email sequences for launches, restocks, and campaigns - built from your brief and scheduled to send.
Social Media Reels
Scripted, formatted video briefs generated from your product catalogue - ready for your content team to shoot.
Your customer gets an answer in seconds. Not hours.
The same query that used to hit a support agent's queue - answered instantly, correctly, and in your brand's voice. Escalated to a human only when it actually needs one.
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