Stop the 'Where is my order?' before it's asked.
Post-purchase anxiety leads to a flood of WISMO (Where Is My Order) tickets, clogging support and frustrating customers.
How the workflow actually runs
Our workflow monitors courier tracking 24/7, triggering personalized WhatsApp and email updates at every milestone. We communicate delays before the customer notices, building trust and reducing overhead.
Real-time tracking sync
The system continuously monitors your OMS and courier data, identifying status changes the second they happen.
Automated milestone updates
Notifications are triggered via WhatsApp or Email at every stage, keeping customers informed from warehouse to doorstep.
Proactive delay management
Exceptions and delays are flagged and communicated immediately with clear next steps, preventing frustrated support calls.
Ready to automate this workflow?
A 30-minute conversation is enough to scope exactly how this runs inside your stack. We'll map the flow on the call.